Tag Archive: business


Comcast has just bought a controlling stake in NBC Universal, an already a huge media conglomerate that includes not only several TV channels but amusements parks and more. Beside the question of “why” that springs to everyone’s mind — after all Comcast is into cable and internet services, not media creation, news and entertainment — I have to ask, with what money did they buy that controlling stake?

Isn’t Comcast the same company that wanted to put a tax on the internet just a few years ago? Didn’t they complain, loudly, through ad campaigns, press releases, lobbyists and politicians, that they had no money to invest in infrastructure? Didn’t they say they couldn’t afford to upgrade their cabling and network infrastructure, and that’s why their internet connectivity options lagged behind their counterparts in other countries? Weren’t they the ones that killed a-la-carte programming because it would have involved too much money?

So, taking care of their customers was too expensive, but acquiring NBC in a deal worth billions of dollars was no problem. This makes perfect sense, doesn’t it? I ask again, is it any wonder that internet access sucks in the US?

Would it have killed Comcast to invest a few hundred million dollars more into infrastructure, instead of spending all that money on ads, lobbyists and “donations” to politicians? If they’ve got the money to buy NBC, how hard would it have been to spend a little extra on new coaxial cables, routers and switches?

I’m neutral on their NBC purchase. But their hypocrisy really bugs me. It’s just not right to act this way.

A recent Akamai survey, which I shared here and here, ranked US in the 33rd spot (globally) when it came to broadband internet connections above 2 Mbps. Sure, it moved up two spots compared to last year, but it’s still lagging behind countries such as Monaco, Slovakia, South Korea, and believe it or not, Romania — which is where I’m living these days.

That’s sad. It’s very sad because a country such as Romania, with fewer resources than the US, and with a LOT more corruption at every level, has managed to provide better Internet services than the US. It just goes to show you how much pork barrel legislation and ridiculous lobbying can slow down an entire country’s Internet access. Why, every time a company tried to improve the way broadband worked in the US, it was eventually bought out or dragged down and kept down for the count.

Remember Telocity? It was one of the first companies to offer DSL service in the US, ahead of Ma Bell. Even though it was paying hefty amounts of money for the right to transport Internet traffic on Ma Bell’s lines, they had enormous problems with the same Ma Bell, due to problems that would somehow just happen to crop up on the same wires or the switching equipment. Then they’d have to pay more money so Ma Bell could fix their own equipment, which they’d say Telocity broke, etc., ad nauseam, and so on and so forth.

That’s just one example. Another was the more recent push to restructure the way cable services are provided (both TV and internet). One of the efforts was the a-la-carte programming initiative, and another was the push for faster and more reliable cable Internet services. You wouldn’t believe the advertising, PR and lobbying blitz the cable industry started and kept up for several months — actually, I’m fairly sure you saw their ads on TVs and buses everywhere, particularly in the Washington, DC area.

Or what about when they got together in late 2007 and 2008 to ask for an Internet tax? Remember the tiers of traffic they wanted to create? They wanted all the big websites to pay them for the traffic, as if they weren’t already getting enough money from the customers for their slow and unreliable services. They also wanted large chunks of money from the federal government in order to upgrade their infrastructure. No matter how much money they make, they’re so greedy they always want more, more, more.

What I’d like to know is how all these other countries, including Romania, can manage to offer faster and more reliable Internet services without asking for money from their countries’ government, without charging big websites for their traffic, and also by charging less per month for better broadband? How is that possible? Could it be that these companies actually know how to run their businesses while their counterparts in the US are filled with lazy, greedy idiots?

I still vividly remember an incident which happened while I was a director of IT at a Florida hospital, several years ago. A BellSouth technician had been called in to check the phone boards, and my network and servers kept going down and coming back up. The Medical Records system kept giving errors when employees wanted to access forms to fill in patient data, not to mention that other network services, like file sharing and printing, kept going on the fritz. I checked every one of the servers and they were fine. I finally walked into the switch room, at my wits’ end, only to find the moronic BellSouth employee with his fat, lazy butt on our UPS, jiggling it back and forth as he chatted with someone back at BellSouth HQ, plugging and unplugging the power supply that fed one of the main network switches. I went ballistic, grabbed him by the collar and threw him out of my switch room. Was he that stupid that he didn’t know where he was sitting? Was he such a pig that he couldn’t feel the plugs underneath him as he sat on them? He didn’t even want to apologize for taking out an entire hospital’s network during daytime hours. That’s BellSouth for you.

I don’t know how the US can get better broadband, unless it’s legislated. An ultimatum must be given by the government, one that can’t be overridden by any lobbyists or CEOs shedding crocodile tears in front of Congress. These companies simply will not get their act together until they, too, are grabbed by their collars and shaken about. They’ve gotten used to the status quo, they like it, and they’re clinging to it with all their might.

Meanwhile, here’s a sample of the Internet plans you can get in Romania right now. For comparison purposes, 1 Euro is worth about $1.4 these days.

Romtelecom (the main phone carrier, provides ADSL services):

  • 2 Mbps, 2084 kbps/512 kbps, 4.88 Euro/month
  • 4 Mbps, 4096 kbps/512 kbps, 7.02 Euro/month
  • 6 Mbps, 6144 kbps/512 kbps, 9.40 Euro/month
  • 8 Mbps, 8192 kbps/768 kbps, 14.16 Euro/month
  • 20 Mbps, 20480 kbps/1024 kbps, 24.87 Euro/month

[source]

Birotec (provides fiber optic services, all plans include phone line with varying amount of minutes based on plan price):

  • 3 Mbps up/down, 10 Euro/month
  • 4 Mbps up/down, 15 Euro/month
  • 6 Mbps up/down, 20 Euro/month
  • 8 Mbps up/down, 29 Euro/month
  • 10 Mbps up/down, 49 Euro/month

[source]

RDS (provides fiber optic, cable, cellular modem and dial-up access — prices not readily available on website):

  • Fiber optic access up to 2.5 Gbps
  • Cable access up to 30 Mbps

[source]

The lowest internet access plan in Romania is 2 Mbps. Cellular modems are advertised at speeds up to 3 Mbps. Meanwhile, in the US, you can still find 512 Kbps plans at prices twice or three times as much as the 2 Mbps plans in Romania. That’s the price of complacency and excessive lobbyism.

As if the stock photography market wasn’t already just hobbling along, having been punched, kicked and spat upon by companies and people with little concern for photographers’ rights or livelihood, Fotolia has joined in the sadistic merriment by launching a free stock photo site, called PhotoXpress. The launch of the new site isn’t yet announced on Fotolia’s blog or in their press section, but TechCrunch covered it here.

There are some strings attached to this new site, namely that you can download only up to 10 free images per day. If you need more, then you’ll need to sign up for a Fotolia account. In that sense, PhotoExpress is nothing more than a lead generation service for Fotolia, and it’s sort of like giving away free samples in the hope of getting more customers, which is not a new concept.

This move is also unoriginal because plenty of photo sharing sites out there let their users give away their photos for free. Flickr is the biggest example I can think of — users there can choose to let visitors download the full resolution originals, or limit the sizes at which their photos are available publicly, or mark them with Creative Commons licenses, which have multiple levels of copyright. Even more so, people can license their photos as public domain, and upload them to sites like Wikipedia.

The only aspect that differentiates Fotolia’s move from a “me too” kind of a thing is that so far, it’s been a normal microstock bank, which has now chosen to give away some of its images for free. Truthfully, even this isn’t too different from what it was already doing, since its lowest priced images went for 14 cents, and that’s not too far from 0 cents in my mind.

stock-photos-from-14-cents

TechCrunch and Fotolia are pushing the argument that PhotoXpress “is a way for professional photographers to expose some of their work for free to a larger Web audience, while inculcating a respect for copyrights among Web consumers”. This is, excuse my language, nothing more than certified, 100% bullshit.

Professional photographers wouldn’t be selling their photos for 14 cents. They couldn’t make a living if they did that. Professional photographers also don’t give away their images for free. The term “professional” means they’re past the stage where they do stuff for free. It means they handle paying jobs. It means they expect a certain amount of respect from stock agencies. PhotoXpress is nothing more than a way for Fotolia to get additional customers, period. They saw the “free” model attracts a bunch of freeloaders, as it always does, and wanted to cash in on it. This move has nothing to do with professional photographers. It’s a move that disrespects them altogether.

It also has nothing to do with inculcating a respect for copyright among web consumers. Far from encouraging people to respect copyright, it encourages them to expect that photos should be free. That’s not a realistic expectation. Photos cost money to make. Notice I said “make”, not “take”. A good photo is made, not taken, and that involves time, effort and implicitly, money. There’s also the very real cost of photo gear and of the hardware and software where the photos are stored and processed. The time and effort involved in processing photos is a very real, and very substantial expense. Not only are the photos made to look better, but they’re tagged, catalogued, titled and captioned. That takes an incredible amount of time, which most people don’t realize until they begin to do it. There’s also the ridiculously long amount of time it takes to process the photos already uploaded to online image banks/stock agencies, where one has to do further captioning and keywording.

If you, like me, want to make a living from photography, you also have to factor in living costs, which are incredibly real. Try paying a mortgage at 14 cents per photo and see how far that takes you. You’ll be working out of a cardboard box in some back alley before you know it. Try buying food at 14 cents per photo. Wait, didn’t you join PhotoXpress and give away your photos for free? Right, well, why don’t you walk into your local market and try getting some food for free? Go ahead, try it, and let me know how it works out for you. Make sure to let the store manager know you’ll be giving them attribution and building their brand recognition if they let you load your cart up with free food.

All this time and effort and money spent on producing quality photographs has to be recouped somehow. It certainly isn’t recouped by selling your photos at 14 cents, or by giving them away for free. It doesn’t work, and I’m unpleasantly surprised each time I hear someone who says it somehow works, then gives me an example. The sad part is that it’s the same example each time. The story goes like this: “I know this microstock photographer who makes a lot of money doing it, tens of thousands of dollars each month. His name is…” And it’s the same name every time. What they don’t realize is there are countless other photographers who’ve uploaded their work to microstock sites, who haven’t made any money whatsoever from it, or have made such piddling amounts they couldn’t possibly live from that.

Look, I’m for giving some stuff away to get some brand exposure, but the only brand that gets exposure on PhotoXpress is Fotolia, not the photographer. When someone searches for the photo of a flower, or of a building, they don’t care who took the photo if they like the photo. They’ll buy it from the stock agency, not the photographer. The name of the poor sap who took the photo barely registers, if at all. Worse, customers who get their photos from PhotoXpress must give attribution to the site, not to the photographer [source]. Given all this, do you think they’ll go back to look for more photos from that photographer the next time, or will they go to PhotoXpress to get more free photos? So if you think giving your photos away for free will help to expose your name, I’d encourage you to think again. All that will happen is that you’ll be the guy who’s giving away his images for free. That’s all fine and dandy if you’re an amateur who has another job and is only doing this for fun and a few dollars on the side, but there are people out there, including me, who’d like to make a living from photography, and are finding it harder to do so because of thoughtless people like you.

Some people look to the cost of online music these days, which is around $1 per song, and wonder why photos can’t cost the same. They can’t, and shouldn’t, because songs and photos aren’t the same things. Their marketability is entirely different. Say you bought a popular song. Chances are tons more people like that song, and will also buy it. Songs scale very well. The more popular they are, the more money the artist makes. Photos don’t scale. If an ad agency buys a photo to use it in a campaign, their competitors won’t go gaga over the photo and want to use it in their campaigns, too. They’ll say, okay, we like that photo, but we can’t use it in any of our campaigns because it’s already been used. Game over for that photo. It might be bought a few more times, perhaps by a few newspapers, perhaps by some websites, and it might have a little life in it as a print, if it’s really good, but that’s rare. How many people these days do you know of who still buy prints? Most don’t, they just want to have the photo on their computer and be done with it, and they’d like to get it for free if possible. A photo just doesn’t earn money the same way a song earns it. You can’t compare the two.

If you still think one of Fotolia’s goals is to respect photographers and get them more business with PhotoXpress, then please have a look at one of the banners currently in use on the PhotoXpress site. It asks, “Tired of paying for images?” Need I say more? How exactly does that respect photographers? It’s simple: it doesn’t. It only plays up to the expectations of all the freeloaders out there, who think they can keep getting stuff for nothing.

photoxpress-banner

TechCrunch is also to blame for contributing to the same freeloader movement. Here’s what they say in their article:

“At TechCrunch, we often uses Flickr images licensed under Creative Commons for the best choice of images and the ability to publish the images freely. Bloggers will definitely find it helpful to tap into the wide selection of PhotoXpress’s site to find royalty free, high quality images to illustrate posts. This is exactly the right model.”

That is most certainly not the right model. Trying to get images for free is not a reasonable expectation. I would hope I made that point pretty clear already. I can understand small bloggers wanting to find free stuff, because they have small or non-existent budgets, but certainly TechCrunch can afford to buy their images. They have staff, they have an office, they have a CEO, and they have sizeable revenue streams. And yet they recognize that they still don’t pay for images. Isn’t that shameful and irresponsible behavior? If they can’t “afford” to pay for images, who can? A cash-strapped local newspaper? A mom and pop store who is putting out a flier for their customers? A smaller website with less subscribers? A print magazine with less circulation than TechCrunch’s subscribers? And yet those sorts of operations do buy images, and choose to support photographers, while a very successful and profitable blog like TechCrunch still wants to get stuff for free. If that isn’t the height of hypocrisy, then I’m off my rocker.

Let me close with Fotolia’s mission statement. It says: “… where photographers and designers of all levels can store, share and monetize their photography and illustrations.” I would agree with the “store and share” part of that mission, but I don’t know about the “monetize” part.

fotolia-missionLet me make it clear, once more, that launching PhotoXpress is all about Fotolia, not photographers. It’s meant to grow their market share and to build their brand recognition. It’s a coldhearted move that is singlehandedly screwing a whole bunch of photographers and contributing to the collapse of the traditional stock photography market. It is NOT something that will help photographers in any way, shape or form, and I don’t want to hear of yet more examples from the very top of the Bell curve that illustrate the opposite. The examples that matter to me are the ones that show what the majority of photographers who upload to these sites are getting as payment.

Signs of overpopulation

Signs of overpopulation are virtually everywhere — and can even be seen when it comes to the basics of life, like food and shelter. Besides the obvious signs, like crowded cities and roads, and rampant consumption of our natural resources, there are other signs that may or may not be readily apparent, depending on your outlook.

First, let’s have a look at the current world population. As I write this, the figure stands at well over 6.7 billion people. Given people’s reproduction habits, particularly in developing countries, and the fact that population growth goes virtually unchecked, thanks to our being the dominant species on earth, with no natural predators of any kind, how many more hungry mouths do you think our planet can support, particularly when most people’s diet consists of meats instead of vegetables, fruits, nuts, grains and other plants?

Housing

Have you thought about housing lately? Those of you who read my articles regularly know how worked up I am about the flimsy plywood boxes they build and call houses in the US these days, and for good reason. But, other than greed, why is it that houses nowadays are built with a 30-50 year span in mind? Even important buildings are built for only 100-year life spans. In the past, buildings were made to last several hundred years or even thousands of years, and certainly many of them still stand, centuries and millennia later. Some say it’s because tastes change with each generation, and there’s no reason to build something for a longer lifespan when it’s only going to get torn down. Perhaps. Then again, Roman and Greek architecture is still in fashion, entire millennia after it was laid out in stone.

Could it be that cost is being used to drive people toward cheaper and flimsier building methods? Have you checked to see what it costs to build your house out of stone or bricks, with nice ceramic roof tiles? And have you stopped to consider if there can be enough building materials out there to build everything, for everyone, out of thick, solid rock or brick? It’s not feasible or sustainable. We’d have to grind down a lot of mountains and dig up countless valleys, and we still wouldn’t have enough raw materials to satisfy demand. Of course, it also doesn’t hurt the pocketbooks of those who produce and distribute the building materials if the cost is higher…

Wood

How about timber? One statistic puts the rate of deforestation (for rainforests) at three football fields per second. That’s only the rainforests, mind you, not the temperate forests, which contain most of the hardwoods that are used for construction. The history of the eurasian temperate forests is a sob story onto its own. The thing is, trees regenerate at a much slower rate than current demands dictate. At the end of the day, there simply aren’t enough trees in the world.

I’ve seen what deforested land looks like, and it’s a sad sight. It’s full of stumps and clumps and roots and holes, and it looks like it’s been through war. I’ve seen entire mountainsides in Romania and elsewhere cleared of trees, mindlessly, putting the people in the valleys at risk for avalanches and mudslides and rock falls.

Very few timber companies obey the rules once they’re left to their own devices on the land. They’ll clear the trees out with no thought for tomorrow or for the life of the forest. They simply don’t care what happens after they’ve made their money. What they do is to provide a momentary abundance of wood and a long-term lack of supply, matched by increasing demand. Sadly, we’re currently in the long-term lack of supply part of history, while demand is still increasing.

Cost is once again being used to drive people to flimsier wood, if you can even call it wood. Most furniture you can buy nowadays is not made out of wood, but out of pressed wood pulp — basically, bits of all kinds of crappy wood stuck together with glue and pressed together into boards. You just try buying some furniture made out of real, solid wood — that is, if you can afford it.

On one hand, I’m disgusted by this, and on the other hand, it’s logical. In order to use trees economically, you have to use them in their entirety, even their bark. You can’t afford to only get a few good, solid planks out of a tree trunk. You have to grind it down with its bark and branches, turn it into pulp, then glue it together to get particle boards. That way you get a lot more “planks” out of a tree, and you can build more stuff out of it.

Unfortunately, companies are really cheapening out on particle boards. They’re using less glue, which means the boards will start to fall apart when put through normal use, and they’re churning out thinner boards that can’t carry any amount of significant weight. This means you can’t use your bookshelves to hold books or any sort of significant weight, and the doors on your new closet stand a pretty good chance of falling off after a few months, because the screws that hold the hinges and door handles in place can’t grip the fake wood and start slipping out. To add insult to injury, even if you manage to keep your “new” furniture in decent shape, you can’t move with it. Furniture these days will fall apart or get really wobbly if only moved around the house, much less moved around the state or the country. It’s just not made to last.

Food

What can I tell you here? It’s a mess. On the one hand, you have people who are doing the right things, like eating healthy, organic foods, and on the other hand, you have the majority of the population out there, who’s happy eating meats, drinking their sodas, and snacking on all sorts of crap food made with fillers and artificial substances and colorants and test-tube flavors. And why not, right? It’s cheaper to make that crap, cheaper to transport it and to distribute it to people, and there’s more profit in that than in healthy fruits and vegetables, which spoil. Artificial crap pumped full of preservatives doesn’t spoil. It can still be sold and turn a profit months down the road. You can’t do that with an organic apple. What’s good for the corporations in this case is also good for overpopulation. It’s much easier and more profitable to distribute crap food to lots and lots of people than it is to stock them with real food.

What’s also happening is that our food chain is being hijacked. There are several large corporations out there bent on producing genetically modified foods. The benefits quoted to the public sound good on the surface, but they’re not real. The only real benefit is to their bank accounts. You see, what they’re doing is destroying the seeds’ capability to generate life. Each new crop made from their seeds is unable to germinate. Farmers have to turn to those same corporations each year and buy the seeds, and the fertilizers and pesticides made for those seeds in order to get new crops. In essence, they have once again been enslaved, become serfs, not to medieval lords, but to corporate executives.

We, on the other hand, have become a large experiment for the long-term effects of genetically modified foods. What really gets my goose is this: how dumb do you have to be to realize that it’s not good to mess with seeds, and with their God-given right to germinate and yield new life? What sort of devilish greed runs through your veins and blinds you so much that you don’t realize that by destroying the life-giving properties of seeds, you have set yourself up for a major food supply disaster? When you’re a single point of failure in a big, global food chain, you’d better believe you’ll fail at some point, and everyone will suffer as a result of your stupidity.

I also don’t buy the recent food safety measures the White House is talking up. I think they’re really just double talk for pushing the small farmers out of the marketplace, through heaps and heaps of regulations and hoops they have to jump through. I think the goal is to make the process so onerous that only those with deep pockets will be able to afford to reach the marketplace, and once again, that will allow the large corporations that already control most of the food chain to gain more of a foothold just when things were looking brighter.

What about the famines in Africa? For decades, there have been famines in Africa. And there have been efforts to “eradicate” those famines for those very same decades, yet we still have famines. What’s really being done about it? Not much. I know this will sound cruel, but, hypothetically speaking, if you could somehow control the situation, why do something effective about those famines when you’ll only be contributing to an already out of control overpopulation?

Each year, tons and tons of corn and wheat are destroyed in the US because selling them would mess up the commodity markets. Those same tons of grains could go to Africa, or to other places where they’re needed, couldn’t they? Say they could get there through the benefit of some aid societies. Unfortunately, most of that aid still wouldn’t make it to the people. It would make it to the warehouses of the corrupt people in charge of those countries, where it would get re-distributed among those who prop up the same corrupt regimes.

Wars

While we have no more global wars — thank God for that — we do have little wars these days, and they manage to wipe out undisclosed numbers of people each time. Yet, somehow, with all our modern census methods and computers, we still can’t seem to figure out just how many people get killed in these wars.

Correct me if I’m wrong, but wasn’t it the mission of the UN and NATO to stop wars? Let me quote you the primary reason for the existence of the UN, right from their charter:

“To maintain international peace and security, and to that end: to take effective collective measures for the prevention and removal of threats to the peace, and for the suppression of acts of aggression or other breaches of the peace, and to bring about by peaceful means, and in conformity with the principles of justice and international law, adjustment or settlement of international disputes or situations which might lead to a breach of the peace”

And yet, with all of those heads of state gathered together, and with all of that clout and power, all that the UN really does is talk — nothing more but empty talk. It and NATO send peacekeeping forces to the regions where wars occur, but almost always, those forces are puny compared with what’s needed, and they have no teeth. They do nothing except stand by while the killing and raping occurs miles or even furloughs away. That’s incomprehensible.

Do you honestly think that wars cannot be stopped or dictators toppled? These things can happen very quickly through the use of spies and elite forces. You don’t need to take out entire armies, only their leaders and key points in their logistical structure. But if you did that, then certain corporations and governments couldn’t profit from all those weapons they get to sell to various governments, and that would be a disaster, wouldn’t it?

Medicine

We have all of these organizations dedicated to wiping out chronic diseases like cancer and diabetes and whatever else there is, and they’ve been at it for decades, yet no cure is in sight. Perhaps I’m more cynical than most, and maybe I have good reason to be that way, but maybe it’s not in the best interest of the world that these diseases get eradicated. They’re some of the only things keeping our population in check.

After all, we’re collectively living longer while more of us are being born each second. When you ask someone older how they feel about death, most will say they want to stay alive as long as possible. They won’t care how, they won’t care if they’ll be a bag of bones kept alive by drugs alone, they’ll want to keep living. To what end?

Better not wipe out the diseases, there should be something to make us kick the bucket. After all, who would believe you if you told people to stop eating crap and start eating raw foods, and then they wouldn’t suffer from any diseases and they’d live longer, too? Sounds ridiculous, doesn’t it?

Then we have stuff like all these kooky viruses that certain labs out there get to play with and mix around, sometimes with very deadly results. Oops, how did that happen? No matter, move along, nothing to see here. Does it matter there is now a virus that could literally start a plague and clean a billion people or so from the face of the earth? No, it’s not important, right? Who knows what other nasty stuff is being cooked up for us in some government-funded test tube somewhere…

In closing…

Doesn’t it all seem like a long-term passive-aggressive punishment from a greedy yet moronically short-sighted bunch of overseers? Oh sure, on the surface, what’s important is the quality of our foods, cures for our diseases, eradication of wars, quality housing and the comforts of modern living, and yet… something’s still rotten in Denmark. It’s when you look a little deeper that you find greed is driving this freight train, not social responsibility, no matter what the short-term and long-term costs may be.

I’d like to know if we can sack the current “overseers” and get someone intelligent, kind, balanced and responsible to take care of things. This poor planet could use some better leadership.

Verizon math

See this video, which features recorded audio between a frustrated Verizon customer and Verizon customer service, whose math skills are below those of a fourth grader. Verizon customer service just cannot grasp the concept of cents and dollars, and the hundred-fold difference between the two, and insist repeatedly that $0.002 equals 0.002ยข.

The conversation goes on while the customer tries to explain the difference to them, and why he shouldn’t be charged what he was charged on his bill, given the advertised price, but the Verizon rep, and then a Verizon floor manager, just cannot get it. The customer got the equivalent of blank stares in spite of repeated explanations. Question is, should those reps be allowed to work in the billing department at Verizon when they have little or no math skills and lack the mental capacity to learn such skills when they’re explained to them?

Is it any wonder I (and countless other people, I’m sure) had billing problems with them when I wanted to terminate my service last year?

[via Hacked Gadgets]

Project Wonderful is full of crap

A few days ago, I applied for inclusion as a publisher with Project Wonderful. I’ve been looking for a sponsor for my site, and I thought a boutique ad service might be just what I need.

Boy, was I wrong about them! First, they rejected my application. A nice, respectful rejection I can take. I can even handle a short, tersely written rejection. But when they basically called me a hack and a content thief, and expected to get away with it, I’m sorry, but I couldn’t help it if my blood boiled over. Have a look at what they wrote to me:

“When examining your site, we found that it appears to have one or more (not necessarily all!) of the following issues: sponsored “review” posts, posts with content taken from third parties such as other web sites or Wikipedia, posts with little original material, and so on.”

Excuse me?! I steal content from other websites and Wikipedia?! I write posts with little original material?! What?! Here I am, having typed my fingers off and eaten up my evenings and weekends for the past couple of years with my website, creating original content, writing every post myself, with my own words, and you dare call me a hack?! Now you can forget about doing business with me. And no, I also don’t write sponsored “review” posts.

It looks like — from my subjective point of view anyway — Project Wonderful isn’t so wonderful after all. I’d say a bunch more things about them right here, except my wife edited my post and cut out all the juicy stuff. Apparently I need to cool down and step away from the laptop…

Just to be clear, I did NOT steal this post from Wikipedia.

Mozy advertising versus user experience

A few months ago, I was interested in offsite backup, and thought I’d give Mozy a try. Their Home Backup plan intrigued me. It was only $4.95, and was billed as unlimited. Could it actually work as advertised?

Short answer is no, not by a long shot. Sure, it only costs $4.95/month. That much is accurate. The unlimited part is where Mozy starts to stretch the truth. The problem lies with bandwidth, and I’ll give them this much: uplink speeds on US broadband connections, particularly on DSL lines, are horribly inadequate in order to perform any sort of decent backups.

But Mozy also does something I dislike, something that isn’t readily advertised on their site when users sign up: they cap the bandwidth for Home users at 1 Mbps. Even if you should be blessed with faster uplink speeds (like a fiber connection), you won’t be able to take advantage of it with Mozy. You’ll still only upload to the Mozy servers at 1 Mbps or less (usually around 600-800 kbps from my experience).

I had around 150GB of data I wanted to back up on my laptop at the time. It would have taken me several weeks (I think up to 13 weeks) to back up that data from my home DSL connection (860 kbps uplink). I had to reduce that amount to about 96GB, took my laptop into work, where the uplink pipe was much fatter, and still, it would have taken over 12 days to get that data backed up, because they were capping the uplink speed.

I then reduced my backup set even more, down to 59 GB (see below), hoping this would speed things up. It would have still taken a ridiculous amount of time to back up my data, and I only ended up getting frustrated with Mozy’s software in general, because of its poor design. Every time I wanted to configure the backup set, I needed to wait for the software to finish calculating the aggregate size for all file types, and that could take half an hour or more every time I opened that panel. Couldn’t they have cached this data when the operation was performed the first time?

Isn’t it ironic how they say the “Account storage limit” is “None”, yet you can never really quite test that None unless you leave your computer on and connected to the Internet for a month or more, which is clearly not feasible in the case of a laptop? Let’s not even consider the possibility that your Internet connection might go down, in which case the backup job would fail, and you’d need to start over…

In the end, in order to get any sort of progress with the Mozy backups, I reduced my backup set to 1GB. That’s right, 1GB, which allowed me to back up my Address Book, iCal, and Application Preferences, plus some documents. Then, and only then, did Mozy manage to complete the backup jobs in time.

I’m sorry, but I’m not going to pay $5/month so I can back up my contacts, calendar, and a few docs. That’s not acceptable to me. I canceled the service.

I did write to them to complain about this, and that’s how I found out about the 1 Mbps cap on uplink bandwidth. They also offered to give me a free month, but what good would that have been? I’d have only ended up more frustrated.

Some might say I should have tried the Mozy Business plan, which doesn’t cap uplink speeds and offers more options. For one thing, I don’t care for those extra options. For another, it would have cost me roughly $80/month ($3.95 for the license and $75 for the storage at $0.50 per 150GB). That’s not counting what it’d have cost me to back up my photos offline, which is what I really wanted to do. I have roughly 500 GB of photos, and according to Mozy’s pricing, that would be $250/month in addition to the $80/month I’d already be paying to back up my laptop.

Clearly, at those prices, Mozy is no longer the cheap, easy to use $4.95/month service that they advertise so widely, and instead of paying $330/month to them, I’d rather pay it to buy hard drives, copy my data, and ship them to my parents once every few months. It’d cost me a lot less.

I suppose they’re not entirely to blame. For some reason, $4.95 has become the price point for online home backup plans. Carbonite offers a similar plan for the same amount and other competitors are crowding around the same amount, although with different offerings. The thing is, you can’t really give people unlimited backup for $4.95 a month. Your costs as a business are higher. So what do you do? You fudge. You get truthy. Well, I don’t like it. I’d much rather see them offer a $15/month Home plan where they don’t cap the bandwidth but cap the amount I can back up — say, up to 75GB or something like that. I’ll let them work out the numbers, but the point is, I appreciate honesty a lot more than some cheesy pricing gimmick.

Updated 7/2/09: A reader (M.J. from Denmark) wrote to say the upload bandwidth cap at Mozy has been raised from 1 Mbps to 5 Mbps. It’s an interesting move on Mozy’s part, but I still have questions about their customer service and the ability to properly restore customers’ data, as other people have indicated in the comments below.