I’ve been a paying CrashPlan customer since 2012 and my initial backup still hasn’t finished. I’ve been a paying Backblaze customer for less than a month and my initial backup is already complete.
I’m not a typical customer for backup companies. Most people back up about 1 TB of data or less. The size of my minimum backup set is about 9 TB. If I count all the stuff I want to back up, it’s about 12 TB. And that’s a problem with most backup services.
First, let me say this: I didn’t write this post to trash CrashPlan. Their backup service works and it’s worked well for other members of my family. It just hasn’t worked for me. This is because they only offer a certain amount of bandwidth to each user. It’s called bandwidth throttling and it saves them money in two ways: (1) they end up paying less for their monthly bandwidth (which adds up to a lot for a company offering backup services) and (2) they filter out heavy users like me, who tend to fill up a lot of their drives with unprofitable data. My guess (from my experience with them) is that they throttle heavy users with large backup sets much more than they throttle regular users. The end result of this bandwidth throttling is that, even though I’ve been a customer since 2012 — at first, I was on the individual backup plan, then I switched to the family plan — my initial backup never completed and I was well on track to never completing it.
When I stopped using CrashPlan’s backup services, out of the almost 9 TB of data that I need to back up constantly, I had only managed to upload 0.9 TB in FOUR YEARS. Take a moment and think about that, and then you’ll realize how much bandwidth throttling CrashPlan does on heavy users like me.
To be exact, counting the various versions of my data that had accummulated on the CrashPlan servers in these four years, I had a total of 2.8 TB stored on their servers, but even if you count that as the total, 2.8 TB in FOUR YEARS is still an awfully small amount.
Tell me honestly, which one of you wants this kind of service from a backup company? You pay them for years in a row and your initial backup never finishes? If a data loss event occurs and your local backup is gone (say a fire, flood or burglary), you’re pretty much screwed and you’ll only be able to recover a small portion of your data from their servers, even though you’ve been a faithful, paying customer for years… That just isn’t right.
I talked with CrashPlan techs twice in these fours years about this very problematic data throttling. Given that they advertise their service as “unlimited backup”, this is also an ethical issue. The backup isn’t truly unlimited if it’s heavily throttled and you can never back up all of your data. The answer was the same both times, even the wording was the same, making me think it was scripted: they said that in an effort to keep costs affordable, they have to limit the upload speeds of every user. The first time I asked them, they suggested their Business plan has higher upload speeds, so in other words, they tried to upsell me. During both times, they advertised their “seed drive service”, which was a paid product (they stopped offering it this summer). The gist of their paid service was that they shipped asking customers a 1 TB drive so you could back up to it locally, then send it to them to jumpstart the backup. Again, given my needs of backing up at least 9 TB of data, this wasn’t a userful option.
Some of you might perhaps suggest that I didn’t optimize my CrashPlan settings so that I could get the most out of it. I did. I tried everything they suggested in their online support notes. In addition to tricking out my Crashplan install, my computer has been on for virtually all of the last four years, in an effort to help the Crashplan app finish the initial backup, to no avail.
Another thing that bothered me about CrashPlan is that it would go into “maintenance mode” very often, and given the size of my backup set, this would take days, sometimes weeks, during which it wouldn’t back up. It would endlessly churn through its backup versions and compare them to my data, pruning out stuff, doing its own thing and eating up processor cycles with those activities instead of backing up my data.
I understand why maintenance of the backups is important. But what I don’t understand is why it took so long. I can’t help thinking that maybe the cause is the Java-based backup engine that CrashPlan uses. It’s not a Mac-native app or a Windows-native app. It’s a Java app wrapped in Mac and Windows app versions. And most Java apps aren’t known for their speed. It’s true, Java apps could be fast, but the developers often get lazy and don’t optimize the code — or that’s the claim made by some experts in online forums.
Another way to look at this situation is that CrashPlan has a “freemium” business model. In other words, their app is free to use for local (DAS or NAS) backup or offsite backup (such as to a friend’s computer). And one thing I know is that you can’t complain about something that’s given freely to you. If it’s free, you either offer constructive criticism or you shut up about it. It’s free and the developers are under no obligation to heed your feedback or to make changes because you say so. As a matter of fact, I used CrashPlan as a free service for local backup for a couple of years before I started paying for their cloud backup service. But it was only after I started paying that I had certain expectations of performance. And in spite of those unmet expectations, I stuck with them for four years, patiently waiting for them to deliver on their promise of “no storage limits, bandwidth throttling or well-engineered excuses”… and they didn’t deliver.
Here I should also say that CrashPlan support is responsive. Even when I was using their free backup service, I could file support tickets and get answers. They always tried to resolve my issues. That’s a good thing. It’s important to point this out, because customer service is an important aspect of a business in the services industry — and online backups are a service.
About three weeks ago, I was talking with Mark Fuccio from Drobo about my issues with CrashPlan and he suggested I try Backblaze, because they truly have no throttling. So I downloaded the Backblaze app (which is a native Mac app, not a Java app), created an account and started to use their service. Lo and behold, the 15-day trial period wasn’t yet over and my backup to their servers was almost complete! I couldn’t believe it! Thank you Mark! 🙂
I optimized the Backblaze settings by allowing it to use as much of my ISP bandwidth as it needed (I have a 100 Mbps connection), and I also bumped the number of backup threads to 10, meaning the Backblaze app could initiate 10 separate instances of itself and upload all 10 instances simultaneously to their servers. I did have to put up with a slightly sluggish computer during the initial backup, but for the first time in many years, I was able to back up all of my critical data to the cloud. I find that truly amazing in and of itself.
As you can see from the image above, I got upload speeds over 100 Mbps when I optimized the backup settings. During most of the days of the initial upload, I actually got speeds in excess of 130 Mbps, which I think is pretty amazing given my situation: I live in Romania and the Backblaze servers are in California, so my data had to go through a lot of internet backbones and through the trans-Atlantic cables.
The short of it is that I signed up for a paid plan with Backblaze and my initial backup completed in about 20 days. Let me state that again: I backed up about 9 TB of data to Backblaze in about 20 days, and I managed to back up only about 1 TB of data to CrashPlan in about 4 years (1420 days). The difference is striking and speaks volumes about the ridiculous amount of throttling that CrashPlan puts in place for heavy users like me.
I also use CrashPlan for local network backup to my Drobo 5N, but I may switch to another app for this as well, for two reasons: it’s slow and it does a lot of maintenance on the backup set and because it doesn’t let me use Drobo shares mapped through the Drobo Dashboard app, which is a more stable way of mapping a Drobo’s network shares. CrashPlan refuses to see those shares and requires me to manually map network shares, which isn’t as stable a connection and leads to share disconnects and multiple mounts, which is something that screws up CrashPlan. I’m trying out Mac Backup Guru, which is a Mac-native app, is pretty fast and does allow me to back up to Drobo Dashboard-mapped shares. If this paragraph doesn’t make sense to you, it’s okay. You probably haven’t run into this issue. If you have, you know what I’m talking about.
Now, none of this stuff matters if you’re a typical user of cloud backup services. If you only have about 1 TB of data or less, any cloud backup service will likely work for you. You’ll be happy with CrashPlan and you’ll be happy with their customer service. But if you’re like me and you have a lot of data to back up, then a service like Backblaze that is truly throttle-free is exactly what you’ll need.