Beware of GISOL

Updated 11/4/2008: See FOX News expose GISOL for the crooks they really are, and watch the two people behind the scam literally run from the camera. Watch the video on YouTube or below, and make sure to read through my original post about them, as well as the over 300 comments posted by other people who were each scammed by GISOL. My thanks go to Mike of Report-Gisol.com for doing the legwork to get these criminals on TV.

These same crooks have been calling me from private phone numbers, harassing me, and trying to intimidate me into letting them post responses on my website. They’ve tried repeatedly to post comments on this post and on my other post about them, and I refuse to let their lies go through to the live site. They need to be in jail.

I wrote a post over a year ago detailing my nightmare experience with GISOL, a supposed web hosting company whose performance was missing in action and whose promises were stuffed so full of lies they were busting at the seams. I encourage you to read about what I had to say, but more than that, to also read the comments. You see, my story struck a chord with other users who were lied to and swindled out of their money by the thieves at GISOL, and they left poignant comments detailing their plight.

Today, another poor soul left a long comment explaining what happened to her, and I was so incensed I needed to do something more. I dugg my own post, and if you have a Digg account, I encourage you to digg it as well. Also, forward the link to my post to your friends and other folks who you know. Let’s get the word out about that rotten apple called GISOL. They should NOT be in business. They’ve got an F rating from the Better Business Bureau, tons of complaints have been filed against them, yet they’re still around. It’s just not right. Let’s tar and feather them, and let’s run them out of town.


9 Replies to “Beware of GISOL”

  1. We used Gisol.com for three years for $95/year. We had a credit card on file for automatic billing.

    One day we checked our website and the server was down. We called to find out what the problem they told us our account was closed for non payment. I explained we had a credit card on file for automatic billing.

    They appologized for the problem and assured me it would be fixed but because the account was already closed they needed a new credit card. And because we were such a good customer for three years they would give us a discount and our new fees would be $49.95/year .

    I speficially asked a few times to make sure I understood the price. I asked if $49.95 was per month or per year, the agent replied “OHH NO, IT’S FOR THE YEAR” … “our way of taking care of our good customers” .

    After that point I agreed to $49.95/year and provided my credit card information.

    The agent asked me if I had internet access at the moment,.. I said yes and he directed me to a webpage that contained the TERMS OF USE .

    I asked if there was anything big on this Terms of Use that I should know about and the agent said it was just the standard terms of use and I had to agree on the buttom of the page because it was technically a new account and I had to redo it.

    I revied the Terms Of Use … especially the price and it said … $49.95 /year. So I agreed and the agent told me that was all that they needed from us to get our website back online and that we would receive a copy of the contract along with the login information for our new server.

    That was the end of the phone call.

    Ten minutes later I checked my email account and opened the email from Gisol and it contained a contract that said….

    $49.95/MONTH FOR 36 MONTHS… TOTALING $1798.20.

    I IMMEDIATELY CALLED OUR BANK TO FIND OUT IF THERE WAS SUCH A CHARGE AND SURE ENOUGHT THERE WAS … $1798.20 … WE IMMEDIATELY PLACED IT INTO DISPUTE AS AN UNAUTHORIZED CHARGE.

    WE CALLED AND EMAILED GISOL FOR ABOUT A MONTH WITH NO RESPONSE… HUNDREDS OF MESSAGES AND VOICE MAILS … NOTHING. AFTER ABOUT A MONTH THEIR PHONE NUMBER WAS DISCONNECTED.

    After a few months of disputing the charge our bank (wachovia) still charged our account $1798.20.

    WACHOVIA SAID THERE WAS NOTHING ELSE THEY COULD DO BECAUSE GISOL PROVIDED A CONTRACT(FAKE CONTRACT) THAT SAID WE AGREED TO PAY THAT AMOUNT. I EXPLAINED ONCE AGAIN THAT I ONLY AUTHORIZED THEM TO CHARGE $49.95/YEAR… NOTHING ELSE.

    THE WACHOVIA AGENT TOLD ME THAT DID NOT MATTER… AS LONG AS GISOL HAD MY PERMISSION TO DEBIT OUR ACCOUNT THEY HAD TO GIVE THEM THE MONEY.

    I TOLD WACHOVIA THAT WAS CLEARLY A SCAM AND THEY SHOULD CONTACT THE FBI AND SHE REPLIED SAYING THEY DONT GET INVOLVED IN SUCH MATTERS AT ALL.

    CONCLUSION:

    WE’RE OUT $1798.20.

    THE BANK NICELY GAVE IT TO THEM

    AND WE STILL DON’T HAVE ACCESS TO OUR WEBSITE.

    GISOL.COM IS A SCAM AND NEED TO BE SHUT DOWN. WE WILL BE MORE THAN HAPPY TO ASSIST ANY LAW INFORCEMENT AGENCY THAT CAN GET INVOLVED AND HELP ALL OF THE VICTIMS.

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  2. I had similiar experience, Gisol holding my domain hostage for a couple hundred $- a fee “to move to a new server”. I have not neen able to get the domain name “cdsundercarriage.com” back. These guys are theives and should be put out of business

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  3. I already posted this comment on another thread, I am sorry, but it is necessary that people are aware of the dishonnest business practice of this company to not become their victim…

    I just filed a complaint with the IC3 (which is the FBI related unit regarding internet crime) as well as the National fraud Bureau, the office of the attorney general of California and the district attorney of Los Angeles, because this company must to be shut down !!! more people file, more weight we will have and the autorities will investigate them . I believe it is a one man operated company, they move a lot, the adress where the company is registered is a private residence where a Mr. Lee is living and he never had anything to do with this company. The adress listed on their website (on Santa Monica Bvd) is a virtual office where they only retrieve their mail. All the phone number of this company are unlisted and caller id blocked. I managed to trace few of them with adresses attached to them but, some are disconnected, some have an answering machine on, and some have Madonna music on… The company is hiding and moving from one adress to another one so nobody can trace them (I should say “him”, as every single phone contact I had was always with the same person who changes his name everyday to make believe there are 800 employees in the company… Voice recorded proved me it was the same person!!!) They only have 2 server and I believe they are from a very small size. so to keep the flow of money coming in, they eliminate already paid customer to make space for other future victim ! They have a “F” with the BBB , because they have close to 300 complaint against them. when you live outside the country, like myself also, you are more at risk to be their victim. However Here is what happen to me :

    13 month ago I sign up for a 30 month package which include a “free domain” and a 1 year automatic domain renewal option. Last month I suddenly couldn’t log into my website. I contacted them by email and they responded that my account was into redemtion and that the sales department was going to contact me. Which they did, by phone , the same day. The Gentleman who call me on my foreign cell phone certainly never expected my caller id picking up his number (as it is unlisted and caller id blocked..) but the number came on my screen. He told me that they made sevearl attempt to contact me to inform me that my domain was going to fall in redemtion (which is false, I checked with my email provider and none of GISOL email went throught their system..) and now I will have to pay $399.95 redemtion release fee and $9.95 to renew the domain. I questioned the fee, he told me that GISOL didn’t get one penney of tis money and that it goes all to….ICANN !!! I needed my website as it was my professional tool so I call back the next day the number who was on my cell phone to pay. The guy was extremely surprise when he pick up the phone, he was the same than the one I spoke with the day before. He told me that my credit card will reflect two charges : one of $99.95 to the order of allindomain and on of $309.95 to the order of GISOL… and he hung up ! I contacted ICANN to have some explaination, was answered that my domain was registered with allindomain and that their fee was certainly $90 to release and $9.95 to renew, so I assume that GISOL just screewed me from $309.95. I sent an email to sales and admin, to question the fact I was billed that kind of money and the fact that I had a 1 year automatic domain renewal option and that they didn’t respected it and let my domain go in redemtion. Their answer was just unprofessional, agressive and threatening: “WE TOLD YOU THAT WE DON”T GET ONE CENTS OF THAT MONEY !!! Do you want us to cancel your account ? Sales departement”

    I told them to do not cancel my account, that they didn’t responded to my question, therefor I was filing a complaint with the BBB. Next email from them was : “Your account has been suspended. Please contact the admin departement to discuss your suspension” I call the number, the guy made believe he never spoke with me and he didn’t knew me, he told me that their system was in upgrading so he couldn’t have access to the file, and to call back after 5pm pacific time. I did… their office was closed. I call back the next day, when the guy pick up he reconized my voice , he hung up! itried again it was of the hook, then tried again he hung up again, tried again had an answering machine, thired again few hour later : number has been disconnected. I contacted them,asking to reactivate immediatly and they send me another email saying :”we are whiling to continue working with you if you contact the BBB and tell them tha our issues have been resolved”. I did it, I knew I shouldn’t had but I really needed my site to work, so I send them the proof of it asking them to reactivate. They answered one week later :” decision have been made by our management to do not provide you service. We strongly recommend you to govern yourself accordingly and to use the service of a lawyer for future correspondance with us.” I cannot transfer my domain as I found out they never registered it under my name on the first palce but under their name and that “they were renting it to me”(dixto).End of the story !!! I am disputing the charges on my credit card, as I paid for a service they choose to do not provide less than 24 hour after payment, and I filled complaint to the IC3 (which is the FBI related unit regarding internet crime) as well as the National fraud Bureau, the office of the attorney general of California and the district attorney of Los Angeles, the NFIC, webassure, econsumer,and FTC.

    I strongly recommend to anyone who’s having problem with this company to do the same, as I said above, more there will be people filing, more the authorities will look into and investigate them.

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