Verizon math

See this video, which features recorded audio between a frustrated Verizon customer and Verizon customer service, whose math skills are below those of a fourth grader. Verizon customer service just cannot grasp the concept of cents and dollars, and the hundred-fold difference between the two, and insist repeatedly that $0.002 equals 0.002¢. The conversation goes … Continue reading Verizon math

Using the economy as an excuse to shortchange employees

I've seen companies do some pretty disgusting things in my time, and the move some of them are pulling lately definitely ranks right up there with some of the biggest stinkers. In effect, they're using the current weak economy/recession as an excuse to lay off employees and burden the existing ones with the extra work, … Continue reading Using the economy as an excuse to shortchange employees

Is it easier to design for the enterprise or for the consumer?

I was thinking about the difference between hardware and software products designed for the consumer and those designed for the enterprise. In particular, I thought about how vocal consumers can be nowadays vs. companies, and how that affects the process of making and selling products to them vs. the business market. I think it makes … Continue reading Is it easier to design for the enterprise or for the consumer?