Thoughts

SmugMug, are you listening?

I’m disappointed with SmugMug over their continued lack of support for proper export and maintenance of photographs directly from Lightroom. Back in July, I wrote about the Flickr Publish Service in Lightroom, and wondered when SmugMug would introduce their own.

What I was really looking for (and I said this in the post) was a way for the publish service to identify what I’ve already uploaded and allow me to re-publish those photos where I’ve made changes to the metadata or to the processing. The official Flickr Publish Service didn’t offer that option.

A few of my readers (Gary, Chris, Russell, thanks!) pointed me to Jeffrey Friedl’s excellent plugins for Lightroom, and I’ve been using them ever since. As a matter of fact, I’ve switched over to them completely. I use them for all four web services where I currently publish photos (SmugMug, Flickr, Facebook and PicasaWeb). I don’t know what I’d do without them. Wait, I do know — I know for sure I’d be doing a LOT more work and spending a LOT more time uploading and maintaining my online collections.

With Jeffrey’s LR plugins, I was able to identify about 90% of the photos already uploaded to SmugMug, and about 75% of the photos already uploaded to Flickr. In the case of Flickr, I then did manual updates and re-identifies so I could get it to know 95% of the photos already uploaded. This means Lightroom now allows me to quickly identify, update and replace almost any photos I’ve got at SmugMug, Flickr, Facebook and PicasaWeb. This is huge.

There is a catch, though, and it’s a BIG one. I keep running into the same “Wrong Format ()” error with SmugMug, which means I still haven’t been able to straighten out the photos I’ve uploaded to them. Here are a couple of screenshots of the error messages I get. It starts with a “TimedOut” error, then I get the “Wrong Format ()” error, then the upload process aborts.

I get these errors almost every time I try to re-publish an updated photo, but I don’t get them as often when I try to upload new photos. To give you an idea of how bad things are, I’ve currently got 109 photos to update in one of my galleries at SmugMug, and last night, I had about 167 photos. I’ve had to restart the re-publish process about 30-40 times since last night. You do the math, but I think it works out to 1-2 photos per error. This sucks. I should be able to just click the Publish button and walk away, knowing all of my changes will propagate correctly.

I’ve contacted Jeffrey, and I’ve contacted SmugMug. I’ve had extensive email conversations with each. SmugMug alternates in their replies. They’ve said the following to me:

  • It’s a fault with the plugin
  • It’s something on their end but they’re working on it
  • There’s nothing they can do about it
  • I should use something else to upload photos
  • They blamed my setup, which we ruled out after some internet connectivity tests

Jeffrey says there’s nothing he can do about it, and I believe him more than I believe SmugMug. Want to know why? Because his other plugins work just fine. I’m able to re-publish updated photos to Flickr and Facebook and PicasaWeb without any problems. Only SmugMug somehow can’t handle my uploads.

I’ve tried reloading the plugin, installing it anew, removing and re-adding the publish service, upgrading the plugin, but nothing. I still get the same errors.

My question for the smug folks at SmugMug is this: how is it possible that Facebook and Flickr and PicasaWeb have worked out the re-publish issues, but you haven’t? What’s taking you so long? Why can’t you work out the same problem on your end?

I was hoping that with the release of Lightroom 3.2, and the release of the official SmugMug Publish Service for LR (hat tip to David Parry for the advance notice), that SmugMug would work out the kinks in their API, but it looks like they still haven’t done it. I tried their plugin, but of course they took the easy route, like Flickr, and haven’t introduced any functionality that would identify photos already uploaded to their service. Only Jeffrey Friedl’s plugins offer this feature.

This leaves me terribly disappointed. As a SmugMug Pro, I don’t want to bother with error messages. I don’t want to bother with posts like this. I’d rather post photographs and update my SmugMug galleries in peace, but I can’t.

If you’re having the same problems with SmugMug, please, write to them, and ask them when they’re going to get their act together. This problem’s existed for several months. How much more time will it take until they deal with it?

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Thoughts

A tally of my post ratings

On July 28, 2008, I installed the WP-PostRatings plugin on my blog, and since then, watching what and when people rate has been an interesting experience. If you haven’t yet enabled ratings on your website, it might be a worthwhile effort to do so, because you’ll get another sort of feedback about your content beside the usual reader comments. I think many people who are too shy to comment, or those who haven’t got the time to do so, would still like to give me an idea of what they think about my articles by a quick click on some stars, and that’s very helpful to me.

By now, I’ve gotten 1,339 post ratings. Considering I’ve had the plugin installed for 533 days, that works out to 2.51 ratings per day. Since 7/28/08, I’ve had 374,756 unique visitors, 415,857 visits and 595,078 page views on my website. That means 0.23% of my page views yielded a rating.

Let’s compare that to my comments for a bit. Since that same date, I’ve had 1,754 comments posted to my site, or 3.29 comments per day. That means 0.29% of my page views yielded a comment. It’s slightly better, but not by much, though I should specify that, by and large, the folks who commented didn’t leave ratings, so that means I got feedback from two different sets of readers.

Still, if I combine the two types of feedback together, it means I got 0.52% of my readers to give me some sort of feedback. I’m interested to find out how these percentages stack against established benchmarks, so if any of you can point me to the benchmarks, please do so.

Even if my feedback stats may or may not be something to brag about, I can be happy about the quality of my ratings. My rating score is 6,370, which means my average article rating is 4.76 out of 5. I like that.

I thought I’d tally up some of my highly rated and most rated articles below, for historical reference.

These are my top ten highest rated posts:

  1. Hardware review: Drobo (5.00 out of 5)
  2. The underrated Betta fish (5.00 out of 5)
  3. Matrei im Osttirol (5.00 out of 5)
  4. Hardware review: WD My Book Studio Edition II (5.00 out of 5)
  5. Hardware review: Elgato Turbo.264 (5.00 out of 5)
  6. Automatic redirect from HTTP to HTTPS (5.00 out of 5)
  7. A Dell order and return experience (5.00 out of 5)
  8. American habits (5.00 out of 5)
  9. Hardware review: Logitech Alto Connect Notebook Stand (5.00 out of 5)
  10. A few words on the economic crisis at hand (5.00 out of 5)

These are my top ten most rated posts:

  1. Hardware review: Dell S2409W Flat Panel Display – 61 votes
  2. Stranded in Frankfurt thanks to United Airlines – 21 votes
  3. How I got cheated on eBay – 14 votes
  4. USPS Priority Mail is anything but that – 13 votes
  5. Hardware review: Second-Generation Drobo – 12 votes
  6. Hardware review: Drobo – 11 votes
  7. Big problems with the WD My Book Pro Edition II – 11 votes
  8. The underrated Betta fish – 10 votes
  9. WD TV is better than Apple TV – 10 votes
  10. Using the economy as an excuse to shortchange employees – 10 votes

These are my top ten posts with the highest scores. The list is a combination of the highest rated and most rated lists. It’s the posts that have gotten the highest and most ratings.

  1. Hardware review: Dell S2409W Flat Panel Display – 61 votes
  2. Stranded in Frankfurt thanks to United Airlines – 21 votes
  3. USPS Priority Mail is anything but that – 13 votes
  4. How I got cheated on eBay – 14 votes
  5. Hardware review: Second-Generation Drobo – 12 votes
  6. Hardware review: Drobo – 11 votes
  7. The underrated Betta fish – 10 votes
  8. WD TV is better than Apple TV – 10 votes
  9. Using the economy as an excuse to shortchange employees – 10 votes
  10. Big problems with the WD My Book Pro Edition II – 11 votes

These are my ten lowest rated posts:

  1. When it comes to home computers, k.i.s.s. and forget it! (1.00 out of 5)
  2. Pet snakes in the Everglades(1.00 out of 5)
  3. Elie Wiesel: biography of a Holocaust survivor (2.00 out of 5)
  4. How many of my photos were stolen? (3.00 out of 5)
  5. Why I turned off comments at Flickr (3.00 out of 5)
  6. The Exakta EXA Ia analog camera (3.00 out of 5)
  7. A lesson in civics and citizenship (3.00 out of 5)
  8. Romania’s orphanages still a bad place for children (3.00 out of 5)
  9. More about Cartoon Network (3.00 out of 5)
  10. Fat clothes for fat people (3.29 out of 5)

It’s enlightening to see that some articles I care about happen to be on this last list, and it goes to show that no matter how attached I as an author can get to something I’ve written, it doesn’t necessarily mean it will resonate pleasantly with my readers.

It’s been an interesting experiment so far, and I plan to continue it.

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Reviews

Installed and used the SimplePie RSS plugin

Installed and used the SimplePie RSS plugin for WP on my regular site at raoulpop.com. Its name is somewhat of a misnomer. It’s neither simple, nor “easy as pie” to begin with. Sure, after you check the documentation carefully, a light goes on in your head and you realize how to use it, but there’s a learning curve. I do agree, however, that the things it lets you do are quite nice. For example, I used it to rewrite my SmugMug recent photos feed and show only the thumbnails of the latest 10 images uploaded, each linked directly to the original image. I really like the result, but it took a bit of figuring out.

screenshot-home-page

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Thoughts

WordPress Stats plugin has gone cuckoo

For over a month now, I have been unable to rely on the official WordPress Stats plugin. (I say official because the folks that made WordPress also made this plugin.) It, all of a sudden, started assigning all site visits to the same article, so that all of my stats became completely skewed. Let me explain it with a screenshot:

WordPress Stats has gone cuckoo

Instead of seeing the proper distribution of site visits by titles, which is what happened in the past, almost all of the site visits get assigned to a random post. I have no idea any more which titles get the most traffic for a given day. I know this is wrong because I’m also using Google Analytics. Here’s a screenshot of the 20 most popular titles for the past 30 days.

Google Analytics Content by Title

I like WordPress Stats because they aggregate the data almost instantly, whereas there’s a 3-4 hour delay with Google Analytics. Sometimes they even correct the data a day afterward (this happened to me recently) so you can’t rely on their figures until 24-36 hours after the fact [reference].

I stopped using WordPress Stats for a while, hoping the problem would somehow work itself out, but when I re-activated the plugin, all that happened is that it started assigning all site visits to a different random post. Whoopee…

If someone at WordPress reads this, please let me know if it’s something I’m doing wrong, or if it’s something that you’ve got to work out on your end. I posted about this problem in the WordPress forums, but I have yet to receive a reply there.

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Reviews

PictureSurf, a new gallery plugin for WordPress

PictureSurf Plugin

PictureSurf is a new WordPress plugin that launches today (February 10, 2009). It aims to make it easier for bloggers to upload galleries to their WordPress sites.

I spoke with PictureSurf’s founder, Alan Rutledge, via chat this morning, and I wanted to find out what makes his plugin different from the standard WordPress functionality. You may or may not be aware of the fact that WordPress offers an Image Gallery feature that’s built into the core WP install.

From Alan’s perspective, the PictureSurf plugin differentiates itself by offering:

  1. An enhanced user interface, because it lets you drag and drop photos to rearrange them, label multiple photos at once and,
  2. A little more SEO juice, because of better permalinks and conditional nofollow tags on the thumbnail links. The nofollow tags are activated when there’s too little content on the photo page — for example, your description of the photo is too short, etc.

As I told Alan, I don’t see enough of a difference between this plugin and what WordPress already offers to convince me to use it myself. The PictureSurf website claims that it’s faster to build a gallery with their plugin than with WP, but I ran into a glitch when I tried to use it. I couldn’t upload any photos. The upload engine froze and even though I hit Cancel and tried to re-upload the photos a few more times, I wasn’t able to do it. Still, that’s not too important. I’m sure that if I had more time, I could have gotten it working properly.

The thing is, I built a WordPress Image Gallery for this review in under 30 seconds. Each thumbnail links to its own photo page, very much like PictureSurf does it. I was able to choose how many images I wanted in each row. And I was also able to drag and drop the images to change the order in which they appear in the gallery. You can see the gallery below.

Another claim made by the PictureSurf plugin is that you can monetize your blog much better when an image sits on its own page instead of displaying on a blank page. I’ll agree with that, but I’ll also add that WordPress lets you do the very same thing. In WP’s Image Gallery options page, you get to choose where the thumbnail links go: they can go to the images themselves, or to something called attachment pages, which are pages that WP generates dynamically for each photo, using your blog’s own theme. So I ask again, what is it that differentiates PictureSurf from WP’s built-in functionality?

As much as I love WordPress plugins, I’m a big believer in built-in functionality. I don’t want to be stuck in a situation where I need to stop using a plugin, for whatever reason, and have my post archives become unusable because the plugin is no longer there. I ran into that issue with a video plugin I used in the past. It stopped being supported, and then I had to modify all of my old posts where I embedded videos, in order to make them playable again. If the long-term survival of your content is not a concern for you, then don’t worry about it. It is a concern for me though.

Last, but not least, I found PictureSurf’s design somewhat rough. It just doesn’t integrate as well as it should into the WordPress Editor. Furthemore, if it aims to take over the image gallery role, then it should fully take over that role. If I install PictureSurf, once I click on the Image Upload button in the WordPress Editor toolbar, it’s the PictureSurf AJAX window that should open up, not the WordPress Image Uploader. And when I access an old post that uses an image gallery, written before I installed PictureSurf, it should automatically take over that gallery and display the images using the PictureSurf gallery settings. But none of this happens. Old posts remain the same. I’d have to modify each and every one, manually, in order to get PictureSurf working there. As a publisher and writer, that’s a labor I’m not willing to undergo.

For me, the PictureSurf plugin does not differentiate itself enough from the standard WordPress functionality and does not offer enough added value in order to make it to my roster of active plugins. I find the WordPress Image Gallery feature quite adequate and necessary, and therefore, using the PictureSurf plugin becomes a matter of preference, not need. I myself do not need it, therefore I won’t use it. Your situation may differ. Feel free to try it out and see what you think.

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