Reviews

The packages return… again

I can’t make this stuff up, seriously. I had another shipment of boxes returned to me by FedEx. I was using pre-printed labels sent to me by Data Robotics themselves. I sent back two Drobos to them a week ago, and the same boxes are now sitting back in my home. One was a replacement unit that didn’t work out, and another was the original Drobo that made questionable fan and chassis noises. See my Drobo review for the details on the Drobos, if you’re interested.

You may remember that one of the RMA Drobos was returned to me already. When I called FedEx this time, I was transferred to a manager who knew how to research the problem, unlike the last time. Still, all he could tell me was that he has no idea what’s going on, and he’s never seen anything like it in the system. Great… What he “thinks” might be going on is that there’s something wrong with the prepaid shipping labels, and apparently, even though the shipper and destination addresses are printed correctly on the label, the barcode isn’t correct, and is causing the packages to be re-routed back to me.

Whatever the case may be, I fed up with yo-yo packages. I want these boxes to go to their destination, and I keep shipping them out, yet they keep coming back to me. I’ve asked Data Robotics to provide me with UPS shipping labels, and will see if UPS can manage to ship them where they belong. I’ve given FedEx two chances already, and I’m not inclined to give them another.

What I’d really like to know is why this stuff keeps happening to me… Sure, it makes for a bit of “entertainment”, but it also frustrates me to no end.

Thoughts

Living in a mad world

There are two things I want to talk about today. The first took place right here in the US, and the second happened in Italy. Both happened recently.

We’ve got a conductor who has forgotten the US still means freedom. Apparently, a tourist, possibly from Japan, who knew very little English, was taking photos of the scenery (mostly nature) on an Amtrak train between New York City and Boston. The conductor saw him, and asked him to stop in the “interest of national security”. Huh?! For taking photos from a train? For trying to preserve the memories of a trip?

But that wasn’t enough. She screamed at him even though he didn’t understand what she was saying, then called the police in and had him arrested and removed from the train. Yeah, you read that right.

How wrong is that? It’s the sort of thing that makes one’s blood boil. At the very least, that conductor, and the policemen that went along with that sick gag should be censured or suspended, so they can all remember we don’t arrest people willy-nilly in the US, not for taking photos from a moving train open to the public.

The Economist reports that Italy has passed a decree authorizing the expulsion of any Romanian immigrant who is deemed a danger to public safety. This bothers me a lot, since I’m Romanian by birth and upbringing, and I want to clarify the situation.

There was an incident where an Italian woman was killed and possible raped by a Romanian immigrant. There’s a catch to the story though. That was NOT a Romanian immigrant, it was a gypsy from Romania. There’s a BIG difference, so let me explain.

It’s hard for Americans to understand this sort of thing, but ethnicity is a very touch issue in Europe, particularly in Eastern Europe. Just think of the wars in Bosnia and Herzegovina, or go back through the last few hundred years and look at the geography of Europe. All of those governmental and boundary changes created and continue to create ethnic conflicts which may smolder for years, or break out into open war, which is what happened in Bosnia. I’m not saying this to set up my arguments, just to give you some background info. There is no animosity between Romanians and gypsies, just deep-seated and justified frustration with these nomadic people that have chosen to settle in Romania over time.

I was born and grew up in Romania, so I’m a bit more aware of these things than outsiders who decry the situation in the country without really knowing what’s going on. You see, we’ve got a lot of gypsies in Romania. They’re nomadic people, but they’ve chosen to settle there in the last few hundred years. Other countries have them as well, but we seem to have been “blessed” with unusually large numbers of them. There are a few classes of gypsies, and they can be differentiated based on how well they integrated into society, and how clean they are.

First you have the Gabors, which are the most civilized. They’re clean, hard working, responsible people and integrate well into society. I have no issues with them and would be happy to have them as my neighbors. There’s another group whose name escapes me — I don’t know much about them except that while they’re more aloof, they’re also fairly decent in terms of how they interact with other people.

Unfortunately, you then have the gypsies per se, a very mixed class of individuals and families that share these common characteristics: they do not integrate into society, they live mostly in shanty towns, they have little or no hygiene or cleanliness, and they have a very high rate of crime. They call themselves the Roma, which is a title I must protest. It’s much too close to the word Romanian or Roman, and they hail neither from Romania, nor from Rome.

You do not talk about normal living when you talk about these gypsies, the so-called “Roma”. You find them begging on the streets or dealing in God knows what, but mostly, you find quite a large number of them stealing, raping and murdering. This isn’t an exaggeration and has been their historical record. Since they do so poorly in Romanian society and certainly have no interest in obeying the laws of the country, they do not deserve to be called Romanians, and indeed, I would not call them citizens of Romania or bestow on them the rights that go along with that citizenship.

When Romania got accepted into EU, several programs got started whose aim was to integrate these gypsies into society. So far, they have failed. Why? They’re too different and have no interest in life as civilized people know it. Really, they don’t, and if you don’t believe me, you’re welcome to go there and try to integrate them yourself. You will fail miserably.

At any rate, it’s these gypsies that immigrated to other European countries in droves when the borders were opened, along with a number of actual Romanians. When the gypsies arrived in these Western European countries, they started engaging in their usual behavior: living in shanty towns, polluting society in general, participating enthusiastically in crime and other misdemeanors, etc. When they’d get caught by the police, they’d say they were Romanian citizens, which, as I’ve just explained, is not quite true. Ethnically speaking, they most certainly aren’t Romanians, and behaviorally speaking, they’re an entirely different breed.

A few years ago, there was a case where gypsies caught and ate swans from a German lake. There was an uproar, and Romania got the blame for it. As if normal, law-abiding Romanians had something to do with that… Don’t get me wrong, I’m not saying genuine Romanians don’t engage in crime, because every orchard has its rotten apples, but at least the crime rates are very different among Romanians and gypsies.

In the recent case in Italy, we’ve got a gypsy who lived in one of their shanty towns, who accosted, beat up and possibly raped an Italian woman. Who got the blame again? Romania. Why? Because that gypsy was from Romania. Was he a Romanian? Not really. So now we’ve got Italians horribly worked up against Romanians in general, when most of the Romanians that went to Italy did so to find honest work that they couldn’t get in Romania, who’s still having problems with its economy.

It’s just not fair that Romania keeps getting blamed for the actions of gypsies, which, as a group, cannot be controlled or integrated into any society or country where they happen to live. I wanted to set the record straight when it came to this, and do hope that I’ve managed to make my point.

Updated 11/29/07: Came across a great photo-documentary of gypsy life in several countries. Have a look at it. It has photos of gypsies from Romania as well. Try not to romanticize things as you look at the photos. There’s nothing romantic about an utter lack of hygiene or living in a hovel.

Thoughts

A rule of thumb to help you avoid accidents

So many traffic accidents happen when we don’t keep our proper distance from the cars in front of us. Here’s a simple equation to help you do just that:

Distance (in car lengths) = (Speed/10) – 1

Let me explain it. Say you’re going along at 20 mph — the distance between your car and that in front of you should be 1 car length. If you’re going along at 40 mph — the distance between your car and that in front of you should be 3 car lengths. Obviously, the formula given above is no good at speeds below 10 mph, so use your judgment there. I try to leave half a car-length to 1 car length between my car and someone in front of me, even if my speed is fairly low. I never know when they could brake suddenly. People’s actions can’t be predicted, and it’s best to have a little room for error in our calculations and reflexes.

I would go further and add an additional car length to that distance — in other words, modify the equation as follows, if you’re older and have problems seeing, if it’s dark, or if it’s rainy or foggy.

Distance (in car lengths) = (Speed/10)

If it’s snowing or it’s icy on the roads, by all means, drive slower and keep as far away from the car in front of you as you can. There’s no way to approximate distances in those situations. You never know just how your car will behave when you brake. Just hope you don’t have to brake on a particularly icy portion of the road, because you’ll skid all over the place, and chances are you’ll hit something.

One additional word of advice. If you’re going to drive through snow, sleet or ice, make sure you’ve either got winter tires on your car, or you’ve got good all-season tires that aren’t worn out. And be sure that your brakes are in good working condition.

I don’t claim to be a traffic safety expert, so don’t think this rule of thumb is written in stone. See how my advice will work for you, and let me know if you think my equations need some adjustments. The idea is to keep the math simple so that everyone can understand and benefit from this.

A Guide To A Good Life

Fat clothes for fat people

This post is a bit of a rant, but it’s something that’s bothered me for some time. Now that I’m married, I’ve found that Ligia has the same problem as me. We have a really hard time finding clothes that can fit us. It seems that clothing manufacturers out there have geared all of their clothes production toward fat people. I would even go so far as to say that we (and by we I mean thinner people) are being discriminated against. (I’m grinning as I write that…)

Every time we go to a department store, we can’t find clothes our size. For example, my pant size is 30″ waist x 32″ inseam. There is no such pant size in most places. I kid you not, try finding it. My shirt size is 16-16 1/2″ neck with 34-35″ sleeves. At that size, the shirt’s waist is gigantic. Somehow, they must think only extremely fat people wear those sizes. Have a look below to see how one of those shirts fits me. It’s absolutely ridiculous.

Ligia took these photos. As you can see, any way you look at it, there’s a ton of extra material around the waist, and on the sleeves. That material doesn’t belong there. I’m trying my best to manage a goofy expression, and yeah, I look pretty goofy…

I always have to find all sorts of creative ways of tucking my shirts in my pants, and I’m fed up with it. If I want well-fitting shirts and pants, I have to pay more. I shouldn’t have to pay 40-70% more for a piece of clothing simply because clothing manufacturers think everyone’s fat. Not everyone is fat!

Ligia has it even worse. She wears XS or size 2 clothing, but most of the time, those sizes are much too large for her in adult clothes. She has to go hunting around in the children’s department to find clothes that fit her. She’s a full-grown woman, past 25 years of age. She shouldn’t have to do that just so she can dress herself. We’ve honestly tried all sorts of stores. We’ve been to more expensive stores, including specialty petite stores, and still we have a hard time finding clothes in her size at reasonable prices.

I realize the trend these days is to get fat and fatter. We Americans have it too good. We’ve all got our particular excuses, but that doesn’t excuse our nation’s collectively huge waistline, and the lack of clothes in anything but large sizes.

Some people, like us, choose to remain thin, and it seems we’ve been forgotten by mainstream clothing manufacturers. We’re a persona non grata, an unpleasant reminder of what a waistline could look like. We have to shop in children’s departments to find clothes in our sizes and to get decent prices. Is it so hard to make clothes that fit us? It wasn’t so long ago when things were different. Clothing manufacturers, remember, it takes less material to dress us…

Reviews

Hardware review: WD My Book Pro Edition II

Less than a month ago, I reviewed the WD My Book World Edition II, a NAS device from Western Digital, and I promised that I’d also review the My Book Pro Edition II, which I also bought. Here are my thoughts.

❗ Updated 12/13/2007: Before I say anything else, I need to discourage you strongly from buying this drive. There are MANY flawed units of this drive on the market. There are serious problems with cooling, which result in excessive fan noise and even random drive shutdowns while in use. Scroll to the end of the review to read the updates and see what sorts of problems I’ve had with the drive.

Design

The Pro Edition II should be a better and faster external hard drive than the World Edition II when it comes to working with my photo library, since it connects directly to my computer instead of going through the network. Its exterior design is just as good as that of the World Edition II, and the photos enclosed below will show it.

I have to confess that I’m design-obsessed. If something looks good, I’m willing to overlook the fact that it may not work as expected, which is definitely the case with this device. Of course, if it were truly designed well, it wouldn’t have the serious problems that it has, but at least it looks good on my desk… I suppose I could call it a very expensive paperweight. It’s so unfortunate that Western Digital couldn’t deliver with this product. It looks so nice, and does so poorly…

The drive has three interfaces: USB 2.0, Firewire 400 and Firewire 800. A nice touch is the inclusion of two Firewire 800 ports. This is probably because most computers have only one Firewire 800 port, and the WD engineers wanted to give us the ability to daisy-chain other devices onto the drive. In terms of the RAID settings, it has RAID 0 and RAID 1. I’m using my drive in RAID 1, to get the data redundancy I need when it comes to my photo library.

Serious problems

I’ve read complaints about the drive being loud, and I agree. I’ll say this: when it works fine, it’s quiet. When it has problems, it’s VERY loud. There are persistent cooling issues with the drive, that have been partially solved through firmware updates, but they keep showing up even on later builds. I think the WD engineers still have a LOT of work ahead of them when it comes to this model. See below for more on this.

My workflow involves working mainly with Adobe Lightroom, and doing the following:

Importing and viewing RAW files
Winnowing
Adding meta data
Editing images and
Exporting them to JPG files for the web or for clients

The drive is usually fine with this, but if I spend more than an hour (and sometimes, even less than an hour in Lightroom), it’ll start to overheat. Then the fan speed will auto-switch to what I call “medium speed”, and the drive will get a little louder. If after a few minutes or so, I’m still not done working, the drive fan will kick into high gear, something that I and others call “hairdryer mode”. After a couple of minutes at that speed, the drive will either return to “medium speed” or shut off completely, leaving me and Lightroom wondering where the photo library went.

I’ve learned to save my work and exit Lightroom when the drive fan goes into “hairdryer mode”, because I can almost certainly expect the drive to shut off. I called WD Support on this, and I applied a firmware fix a few weeks ago, but the cooling problem is still there. By the way, the drive has to stand vertically at all times, or you’ll have even more serious cooling problems.

Getting support

I need to say that WD Support are responsive, but they live in serious denial. They will agree to an RMA, but they insist that these drives are just fine, which is definitely NOT the case. Speaking from personal experience, WD Support is better than the support I’ve gotten from other tech companies like Microsoft and HP. At least they try to be helpful and polite. This was one of the main reasons I stuck with the drive through serious, repeated problems.

As I stated at the start of this post, I continue to have problems with my drive, even after two replacements. I like the design, and I like the fact that it has three interfaces. But I cannot use it long-term, because, let’s face it, it’s an unreliable piece of crap, and it’s very frustrating to use it when it overheats and crashes my computer. I’ve already bought a Drobo (which I love) for my photo library, and I’m going to re-purpose this drive to store some other files.

Working with the drive

In my review of the My Book World Edition II, I mentioned how I’m in a mixed OS environment at home. I have both an iMac and a Windows laptop. It’s necessary for me to be able to read and write to my external devices from both computers. This is in case I do large file transfers, which are obviously a lot faster to do over a USB or Firewire connection than a wireless network. So what I did to solve this problem was to format the My Book Pro Edition II in the Mac file system (HFS+ Journaled). Now I can read and write just fine to it from both machines because I purchased MacDrive, a piece of software that lets you access Mac drives on Windows as if they were NTFS or FAT32 volumes.

Let’s review

I like the drive, and the design, but it has SERIOUS quality control problems and manufacturing defects. Make sure to read through the Updates section below for the latest news on the drive, and remember to spare yourself the agony I’m going through by NOT buying it.

Updates

❗ Updated 10/30/07: It turns out the cooling problems with my drive weren’t normal. After calling WD Support a second time, I was offered an RMA. They sent out a replacement drive to me via 2-day Fedex, free of charge, and let me keep my old drive for a month while I transferred my photos over to the new drive. During that month, I worked exclusively on the new drive, to make sure that it wouldn’t overheat and shut off anymore. While it goes into “hairdryer mode” once in a blue moon, the fan speed always returns to “low speed”, which is barely audible, and the drive never shuts off. Whatever problems existed in the earlier builds of this drive, WD fixed them, and the new drives work just fine. If you’re having cooling problems with your My Book Pro, I encourage you to contact WD Support and see if you can exchange it.

❗ Updated 12/03/07: I’ve just arranged to receive my 2nd replacement drive from WD via RMA. While I like the consistently high level of customer support they provide, I have to point out that there are manufacturing defects that still haven’t been ironed out. While my first drive, the one I purchased from a store, only overheated, and worked okay otherwise, the replacement drive had three problems. It also overheated, although less often than the original drive. Its Firewire 400 connector didn’t work. I tried different cables, to no avail. The computer just didn’t see it while it could see other Firewire drives just fine. Most importantly, it kept crashing my iMac every time I connected it. Not right away, but within minutes or less than an hour, it would crash the system so badly that I’d have to reset it. I’d get the standard Apple screen of death with a message that asked me to reset the computer. When I’d look at the logs, they’d always point to the USB as the problem for the crash, and the only drive I had connected via USB was the My Book Pro. Let’s hope this third drive that WD will send me will finally work properly.

❗ Updated 12/13/07: As stated at the top of this post, DO NOT buy this drive, for the reasons already detailed. I am NOT alone in having problems with this drive. Many Mac users are having the same problems with it, and you can see this by doing a search on the Apple forums for “My Book Western Digital“.

The drive also DOES NOT work as advertised. The specs say it works with USB, Firewire 400 and Firewire 800, but it DOES NOT work with Firewire 400. I have not had the chance to test it with Firewire 800, so I can’t speak about that, but I know for sure that Apple computers cannot see it when connected through Firewire 400. It does work with USB, but it tends to crash Apple computers when connected to them through that protocol. Trust me on that last bit, I’ve checked the error logs every time and confirmed it reliably — it’ll crash my iMac, which runs Leopard (the latest Mac OS X), when connected through USB, while other USB or Firewire drives can connect just fine and have no problems. Have a look at this article of mine for a video of the crashes it causes, and for photos of the damaged drives that WD sends out as replacements.

Western Digital is also NOT doing a good job testing these drives before they send them out. I’m now on my third replacement drive from Western Digital (My Book Pro), and it exhibits the same problems: overheating and NOT working with Firewire 400. Western Digital Support refuses to believe it and continues to stubbornly cling to the idea that the drive works just fine since it can connect through USB. They offered to send me out another replacement drive, and I refused. I’m not going to spend my entire life swapping drives and data until Western Digital decides to get their manufacturing and quality control processes in order.

I also want to mention that the re-certified drives they send out can be scratched, scuffed and smudged. They are NOT cleaned, and Western Digital simply DOES NOT care if they send you a drive in bad aesthetic condition. My re-certified drives arrived in progressively worse condition, to the point where this last replacement drive looks absolutely horrible. It looks like it’s been banged up and dragged on the floor. It’s got oily smudge marks on its sides… basically, it’s a mess.

DO NOT BUY this drive unless you want to run into the problems I’m having right now, and believe me, it’s not fun at all. Western Digital needs to get its act in order on this model, because they’re churning out some real duds.

➡ Updated 7/3/08: I updated my other post about the My Book Pro as well with the following information.

On 4/16/08, I received a replacement drive from Western Digital. It’s a 2TB Studio Edition II drive, which works in USB, Firewire 400/800 and eSATA modes. I’ve been using it since in RAID 0, and it’s been working great. To see how I use it, read this recent post of mine, where I talk about the hardware I use on a daily basis. I also plan to write a detailed review of the drive shortly.

I guess the lesson is that the My Book Pro line had serious faults, and WD got things right with the My Book Studio line. So, if you’re in the market for a drive, DO NOT get a My Book Pro. But DO get a My Book Studio drive. They seem to work alright.

Raoul Pop

One man's life

Tag Archives: problems

The packages return… again

Living in a mad world

A rule of thumb to help you avoid accidents

Fat clothes for fat people