Condensed knowledge for 2008-03-21

Condensed knowledge for 2008-03-20

Drobo Dashboard 1.1.1 released

Data Robotics has released version 1.1.1 of the Drobo Dashboard, for both Macs and PCs. If you already have a Drobo, chances are you’ve been prompted to upgrade. Details are a little sparse about what bugs it squashed or what new features it introduced. At any rate, it’s an easy upgrade and it went off without a hitch.

Drobo Dashboard Advanced Controls

One cool thing that I noticed about it is that it introduced a glossy new icon for the Drobo on the Mac. It looks really nice, and it helps differentiate the Drobo from the other external drives connected to the computer.

Our iMac and its external drives, including the Drobo

I wish the cool icon would show up in Windows as well, but that’s not the case, at least not with this upgrade.

Condensed knowledge for 2008-03-19

Condensed knowledge for 2008-03-18

The packages return… again

I can’t make this stuff up, seriously. I had another shipment of boxes returned to me by FedEx. I was using pre-printed labels sent to me by Data Robotics themselves. I sent back two Drobos to them a week ago, and the same boxes are now sitting back in my home. One was a replacement unit that didn’t work out, and another was the original Drobo that made questionable fan and chassis noises. See my Drobo review for the details on the Drobos, if you’re interested.

The re-returned FedEx packages

You may remember that one of the RMA Drobos was returned to me already. When I called FedEx this time, I was transferred to a manager who knew how to research the problem, unlike the last time. Still, all he could tell me was that he has no idea what’s going on, and he’s never seen anything like it in the system. Great… What he “thinks” might be going on is that there’s something wrong with the prepaid shipping labels, and apparently, even though the shipper and destination addresses are printed correctly on the label, the barcode isn’t correct, and is causing the packages to be re-routed back to me.

Whatever the case may be, I fed up with yo-yo packages. I want these boxes to go to their destination, and I keep shipping them out, yet they keep coming back to me. I’ve asked Data Robotics to provide me with UPS shipping labels, and will see if UPS can manage to ship them where they belong. I’ve given FedEx two chances already, and I’m not inclined to give them another.

What I’d really like to know is why this stuff keeps happening to me… Sure, it makes for a bit of “entertainment”, but it also frustrates me to no end.

Condensed knowledge for 2008-03-17